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Shipping
Orders will take 7-14 business days to arrive following shipping. Customers will receive email updates with tracking information.
In the instance where there has been no movement in your parcel tracking or if the package is showing as delivered but you haven't received it, we advise customers to contact the courier directly using the tracking number provided via email.
Order
Unfortunately it is not often possible to cancel an order once it has been placed as they are processed very quickly. We ask all customers to double check their orders before confirming. If the product is returned due to an error in the address by customer's mistake, the amount excluding the shipping costs will be refunded.
Once the order has been completed, it is not eligible for a refund. If the product is returned due to an error in the address by customer's mistake, the amount excluding the shipping costs will be refunded.
For missing or damaged items please contact our customer service team at cs@glosspoppi.com and we will have a replacement shipped as soon as possible. For damaged items please include an image.
Product
All GLOSSPOPPI's products are PETA certified vegan. All products are also cruelty free.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at cs@glosspoppi.com